Retro Program
Vigilant Retro
Your Path to Lower Workers’ Comp Costs and Refunds
Washington manufacturers and agribusinesses looking to reduce workers’ comp costs and earn premium refunds turn to the Vigilant-sponsored Retro program. You’ll benefit from tailored guidance and hands-on services through our wholly owned subsidiary, VSI—delivering clarity, control, and results in a complex system.
With decades of success and a dedicated service team behind you, you’ll get the insight, support, and expertise to reduce injuries, resolve claims efficiently, and maximize your Retro refund potential.
Are We Eligible?
Authorize a review of your claims. We’ll let you know how we can help!
Retro Services
Workers’ Comp Insights in Your Inbox
Stay current on claim trends, compliance tips, and key updates—all from Vigilant’s experts.
How We Support Your Success
Vigilant’s Retro program combines deep experience, proprietary analytics, and a team dedicated to keeping your employees safe and reducing workers’ comp costs.
As a member, you join a group of top-tier employers benefiting from a focused strategy. We deliver on this promise through:
What You’ll Get from our Retro Program:
Injury Prevention that Lasts
Compliance matters, but real savings comes from preventing injuries in the first place. Our goal for you is sustainable and stellar injury prevention. Your dedicated safety professional works alongside your claims manager, using company-specific data to identify patterns, root causes, and high-risk areas—guiding prevention where it matters most.
Clarity Through Data
With our proprietary analytics, you’ll uncover trends, anticipate premium impact, and make smarter decisions. Whether reviewing past claims or planning ahead, you gain the insight to act with confidence.
Sustained Premium Reduction
With fewer injuries, more closed claims, and better claim outcomes, you can expect steadier premiums and larger refunds over time—protecting your bottom line and reducing volatility.
Experienced Advocacy with L&I
When dealing with Labor & Industries, knowing who to call isn’t enough. You benefit from our long-standing relationships and a deep understanding of L&I expectations. We advocate effectively on your behalf to get issues resolved quickly and favorably.
Targeted Risk Reduction Strategies
We’ll help you build a practical, data-informed action plan to reduce workplace risk. Whether it’s upgrading equipment, delivering focused training, or improving processes, we guide you toward changes that yield meaningful return on investment.
Trusted Employment Law Support
With your dedicated Vigilant Law Group attorney, you’ll have guidance on complex employment issues from workers’ comp to leave management and terminations. Our attorneys collaborate closely with your claims and safety team to help safely (and legally) get your injured employees back to work.
Smart, Responsive Claims Management
When an injury occurs, you get immediate support from your dedicated VSI claims manager. From verifying claim validity and coordinating return-to-work to communicating with providers, and resolving claims cost-effectively, you receive proactive management every step of the way. We help you weigh strategies like light duty and IMEs to ensure each claim is handled with the right approach at the right time.
For a full rundown of what to expect from your claims manager check out this detailed summary.
A Proven Record of Success
Serving Washington employers since 1984, our Retro group has never been assessed a penalty. With a multi-million dollar Penalty Reserve Trust and a focus on prevention and smart claims strategy, we help members stay safely in the refund zone—even in challenging years. In the extremely unlikely event of an assessment, our members are protected as this fund would be exhausted before you were impacted.
Whether you’re new to Retro or ready to get more from it, we’re here to help you succeed.
