Claims Management
Expert Claims Management That Drives Results
Whether you’re in one of our Retro programs or working with us solely for claims management, you can rely on Vigilant and our wholly owned subsidiary VSI for expert support. You get a dedicated VSI claims manager who advocates with L&I, coordinates return-to-work strategies, and helps minimize any negative impact on your premium or Retro refund—so you stay protected and in control.
Are We Eligible?
Authorize a review of your claims. We’ll let you know how we can help!
Workers’ Comp Insights in Your Inbox
Stay current on claim trends, compliance tips, and key updates—all from Vigilant’s experts.
How Your Claims Manager Supports You
Personalized, Intelligent Claims Management
From first report to final closure, your dedicated VSI claims manager actively drives resolution with a sharp eye for risk, opportunity, and cost control. With a deep understanding of your business and a manageable caseload, you benefit from the meticulous attention, care, and follow-through your claims deserve— freeing you up to focus on other priorities.
Your Claims Manager:
Learns your business and culture to deliver tailored, high-impact support
Proactively manages each claim from intake to resolution with focused, hands-on attention
Ensures claim validity, investigates, analyzes, and questions claim details to uncover potential risks or red flags
Communicates directly with medical providers
Navigates L&I effectively, leveraging trusted relationships and processes to drive positive outcomes on your behalf
Provides real time ROI analysis on a variety of claim decisions
Coordinates return-to-work strategies to minimize time loss and reduce volatility
Serves as your direct, personal contact—no handoffs, no hotlines
Evaluates discrepancies with questionable diagnoses, preexisting conditions, or occupational disease claims
Proactive Return-to-Work Plans that Reduce Costs
You also benefit from return-to-work planning that starts before injuries happen. Your claims manager partners with your safety professional to identify opportunities early, then supports injured employees in returning to work as soon as it’s medically appropriate. This proactive approach improves outcomes and helps limit the financial impact on your organization.
No matter which of our workers’ comp programs you partner with us through, you’ll receive the same high-level claims management experience—designed to reduce your stress, control your costs, and give you peace of mind every step of the way.
