At times you are a disciplinarian, at others, a coach.
Whether you recognize the opportunities for employee development, or not, your decision to seize the occasion can make or break your ability to be a good manager. This training course is designed to help you figure out when you need to step in to drive development, how to encourage results, and when to hold employees’ feet to the fire.
The magic of coaching is the ability to inspire an individual’s performance that they didn’t know they were capable of. This class helps you coach for performance improvement by first becoming aware of your beliefs about your employees and the unspoken messages you send. Next, you will look at the differences between coaching and managing and dig deeper into traits of a successful coach. Finally, you will learn a six-step process to use assertive communication skills and apply this process to real-time performance issues.
When it comes to disciplining an employee, most leaders avoid it by thinking:
- I don’t have time to deal with it;
- He should be able to figure it out;
- I hate confronting people;
- This is just going to end up as an argument; or
- Why bother, the union will only file a grievance?
Although most people do not like conflict in the workplace, it doesn’t need to be a negative situation. The goal of discipline is to remind an employee of the expectations, show why he or she is off target, and reassert expectations. This class teaches you how to handle situations fairly and consistently. The class also zeroes in on what documentation you need to discipline and to ask for the performance improvement you need.
This workshop is designed around that idea that if you know how to lead an employee to better performance, you will know how to lead your business to better performance.