Vigilant Training Courses

Dealing with Difficult People 2018

Course Description

The way you deal with difficult people can make a situation either better or much worse. Knowing why people become difficult, how to use redirection techniques when dealing with them, how to keep your cool in difficult situations and how to be assertive rather than aggressive—are all essential tools for turning those difficult situations around.

Upcoming Courses

The following dates are available for public registration for Dealing with Difficult People 2018.