Vigilant Training Courses

Conflict Resolution 2019

Course Description

Conflict is inevitable—it’s how we manage it that makes the difference. To be a leader, you must develop tools for handling and resolving conflict effectively. This seminar will equip you with workable guidelines and skills for dealing with unpleasant situations while keeping professional workplace relationships intact. No need to fear conflict again!

Learning Outcomes

By the end of this training program, you will be able to:

• Assess your conflict style and list the advantages and disadvantages of each style.

• Practice specific techniques in the art of managing conflict.

• Utilize a six-step process for resolving conflicts when they arise.

• Apply methods that can achieve win/win solutions.

• Practice a few tricks that can greatly reduce or even eliminate conflict in the workplace.

Upcoming Courses

The following dates are available for public registration for Conflict Resolution 2019.

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