Even innocent comments can be construed as harassment and well-intentioned decisions can lead to claims of discrimination.
How can you feel comfortable that what you say (or don’t say) is safe, and how can you make sure that you are effectively dealing with conflict in the workplace? This training course will help you identify problems and use active management tools to quickly diffuse the situation.
Have you had an employee who:
- Is pregnant and working near toxic paint fumes?
- Can no longer work swing shift because of his religion?
- Is gone during key production because of military reserve duty?
- Is having trouble understanding work orders because of a language barrier?
As a manager, you are expected to handle each of these without a resulting claim of discrimination. Using real-world scenarios, this class will teach you what is—and is not—protected by law. You will learn several management fundamentals, such as how to hire, how to ask for performance improvement, promote a shining star, and terminate a non-performer using communication skills that make it clear you are acting on job performance, not personal characteristics.
Managers can get themselves—and their employers—in big trouble by ignoring or participating in harassment at work. Managers are also responsible for harassment that they should have known about. So how do you discover harassment when no one has told you it happened? How do you find out when it’s happening on Facebook or Twitter feeds? And if you do know about it, how do you decide whether it’s harassment or a simply a personality conflict?
This workshop addresses these questions with a six-prong test and interactive case studies designed to identify harassment and build investigation and documentation skills. This class teaches you how to lead by being observant and responsive and using effective tools to restore employee relations.